Dear clients,

Your health and safety are our top priorities during this time, and it’s with that in mind that we continue to update our operating procedures during the COVID-19 pandemic.

As global and local situations change, so will our policies so that they reflect the needs and concerns of our staff, clients and community. Check back here regularly for updates, and feel free to give us a call if you have any questions.

Stay safe and well,

Carla, Sandy & the PTA team

 


 

Is Pollock Tax & Accounting working remotely or are you in the office?

The short answer is: Yes and yes! 

Our staff is working both remotely and in the office, depending on what’s needed each day. During office hours, we always have someone at the front desk as well as one other staff member in the office.

At this time, however, please do not come into our office unless you have a scheduled appointment.

Are you scheduling in-person appointments?

Yes! But there are specific precautions we’re taking to help keep everyone as safe as possible:

  • We are currently scheduling in-person appointments on Fridays only.
  • Only one client is allowed in the office at any given time, with a 30-minute buffer in between each appointment.

During tax season (January 1- April 15), will be scheduling additional in-person appointments during other days of the work week (Monday-Friday). 

  • These appointments will be on an as-needed basis only. We will continue to encourage Zoom meetings and phone calls if an in-person appointment isn’t required.
  • We will continue to offer in-person appointments as long as the number of COVID-19 cases in Colorado are low enough, according to CDC Guidelines.

I have an in-person appointment. How should I prepare?

We look forward to seeing you! But before you come into our office, please be sure to do the following:

I don’t need an in-person appointment. Are there other ways I can talk with Carla, Sandy, Lauren or a PTA staff member?

Yes! We utilize as many communication methods as possible so that our clients can get the tax and accounting assistance they need.

  • If you need to speak with a staff member in real time, we’re happy to schedule phone calls and Zoom meetings. (If you’re unfamiliar with Zoom, you can check out these helpful Zoom video tutorials.)
  • If time is on your side, then email is always a great option. Depending on when you email us and what the topic is, the turnaround time for email is between 48 hours to two weeks. (Important: Do not send secure documents via email. Please use our secure Client Portal instead.)
  • Submit any required documents ahead of time. You can do this either via our secure Client Portal or by dropping them off at our office (more information below).

I have documents I need to drop off. How do I do that?

Great! We love documents. (We are accountants, after all.) There are plenty of ways to get your documents to us.

Electronic delivery

If you’re enrolled in paper delivery but would like to change to electronic delivery, please let us know and we’ll be sure to update your delivery preferences.

Drop-off delivery (during office hours)

You can drop off your documents anytime during our regular office hours (8am-5pm MT, Monday-Friday) using one of these options below.

  • Stairwell drop box: 
    • Place your documents in the drop box at the top of the stairs.
  • Elevator: 
    • Option 1: Place your documents in the elevator, push the button for Floor 2, and then leave the elevator before it closes.
    • Option 2 (decreased-mobility option): Place your documents in the elevator and then call our office. We’ll call the elevator up and collect your documents.
    • Important: The elevator is not accessible when our office is closed.
  • Curbside Service:
    1. Park in our parking lot. You will see a sign that says “Pollock Tax & Accounting Curbside Service.”
    2. Call our office phone number (970-484-6266) and let us know where your car is located.
    3. We will come out to your car to retrieve your documents or deliver your documents to you.

Drop-off delivery in secure drop box (available 24 hours) – New this year!

We have installed a secure drop box in the front of our office by our building’s mailboxes where you may place your documents any time of the day, any day of the year.

Mail and fax

We also embrace more traditional delivery methods, including snail mail and fax. We do recommend you let us know if you plan to mail or fax your documents to us so that we can be on the lookout.

Fax: 970-689-3479

Pollock Tax & Accounting, LLP
2001 S. Shields St., Bldg H, Ste. 200
Fort Collins, CO 80526

(map)

I have other tax-related questions. How can I find the answers?

We do love inquiring minds. If you have other tax-related questions, check out these two resources:

  1. Our FAQ page provides answers to the questions we get asked most often.
  2. We also have a Resources page with financial tools, calculators and more.

If you still have questions, give us a call! We’re here to help.

0